We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order. Item(s) must be returned together with proof of purchase.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Note: Our policy may last 10 days from the arrival date especially fragile products. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.
Item(s) must be returned together with proof of purchase.
To complete your return, we require a receipt or proof of purchase. Please contact our support team via firstname.lastname@example.org for more information.
Please be informed that you have to pay the return shipping fee.